Verified Open House App Privacy Policy
Verified Home LLC · NMLS #2693996
Effective and last updated: September 22, 2026
This policy explains how Verified Home LLC ("Verified Home," "we," "us") collects, uses, shares, and protects information through the Verified Open House mobile app and the services that support it (together, the "App"). It applies to two groups of people:
- Agents: real estate professionals who install the App and use it to host open houses.
- Guests: people who sign in at an open house using the App.
If you apply for a mortgage or other financial product with Verified Home, our separate Privacy Notice (FACTS) also applies to the financial information you provide for that application.
The short version
- Guests enter their name, phone, and email to sign in. Agents enter their contact details once during setup.
- Sign-ins are saved on the agent's device and backed up to Verified Home's servers. The hosting agent gets a summary email with a spreadsheet of that open house's guests.
- Guests can choose whether to hear from the hosting agent and whether to ask for a free pre-approval consultation from Verified Home. Neither is required.
- We do not sell personal information, show ads, use advertising trackers, or share data with data brokers.
- You can ask us to delete your information at any time.
1. Information we collect
From guests (entered on the sign-in screen)
| Information | Details |
|---|---|
| Contact information | Name, phone number, and email address. |
| Contact preferences | Whether you checked the box agreeing to be contacted by the hosting agent, your answer to "Would you like a free pre-approval consultation?", and the exact wording shown to you when you answered. |
| Visit details | The property address, the date and time you signed in, and the hosting agent your sign-in belongs to. |
From agents (entered during setup)
| Information | Details |
|---|---|
| Contact and business information | Name, brokerage, phone number, email address, and (optionally) real estate license number. These are stored on the device and sent to our servers. |
| Headshot and company logo (optional) | Chosen from your photo library and stored only on your device. They are not uploaded to our servers. |
| Agent tools PIN | Stored only in your device's secure keychain. It is never sent to us. |
| Open house details | Property addresses (including apartment or unit number), optional property details (property type, bedrooms, bathrooms), and when each open house started and ended. |
| Guest notes (optional) | Notes the agent writes about a guest in Agent tools. Guests do not see them. They are sent to our servers and included in the agent's summary email and spreadsheet. |
Collected automatically
- App installation identifiers: when the App first connects, it registers with our servers and receives a random installation ID and access token. We store only a scrambled (hashed) copy of the token.
- Technical information: the device platform (iOS or Android), the App version, the IP address used when the App was registered, and when the App last connected.
What we do not collect
The App does not collect your location, contacts, or browsing activity. It does not include advertising or analytics software, and it does not access your device's advertising identifier. The App asks for access to your photo library only when an agent chooses a headshot or logo, and it does not use the camera or microphone.
2. How information is stored and sent
Sign-ins are saved on the agent's device first, so the App works without an internet connection. When the device is online, including occasionally in the background as allowed by the device's operating system, the App uploads sign-ins, open house details, and the agent's contact information to Verified Home's servers over an encrypted (HTTPS) connection.
3. How we use information
- To run the App: signing guests in, showing agents their guest lists, backing up sign-ins, and sending the agent a summary email again on request.
- To send the hosting agent a summary: when an open house ends (or after several hours with no new sign-ins), we email the hosting agent a list of that open house's guests with a CSV spreadsheet attached, so the agent can import it into their own contact or CRM system.
- To respond to consultation requests: if a guest answers "Yes" to the free pre-approval consultation, a Verified Home loan officer may contact that guest about mortgage financing.
- To communicate with agents: we may contact agents about the App and about Verified Home's mortgage services, including co-marketing opportunities.
- To keep records: we keep the wording each guest saw and the choices they made as a record of their consent.
- For security and legal reasons: to protect the App and our systems, prevent misuse, comply with laws and regulations that apply to mortgage lenders, and respond to lawful requests.
We do not use guest information for automated decisions about credit. Any mortgage application is a separate process covered by our Privacy Notice (FACTS).
4. How information is shared
With the hosting agent. Everything a guest enters at an open house is available to the agent who hosted it, in the App and in the summary email and spreadsheet. Agents are independent businesses, not affiliates of Verified Home. They decide how to use guest information, subject to their own privacy practices and the choices guests made. A guest who did not check the box agreeing to be contacted has not given the agent that consent through the App.
With service providers. We use companies that host our servers and deliver our email. They may process information only to provide those services to us and must protect it.
For legal reasons. When required by law, regulation, subpoena, or court order, or to protect the rights, safety, and security of our users, the public, or Verified Home.
In a business transfer. If Verified Home is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
We do not sell personal information, and we do not share it with data brokers or with third parties for their advertising, targeted advertising, or ad measurement.
5. Calls, texts, and emails
Guests who agree to be contacted by the hosting agent, or who ask for a pre-approval consultation, may receive calls, texts, or emails about the property, similar listings, or mortgage financing. These may use automated technology. Agreeing is optional and is not required to tour or buy a home. Message and data rates may apply.
- Reply STOP to any text message to stop texts from that sender.
- Use the unsubscribe link in any marketing email.
- To stop calls or emails from Verified Home, contact us using the details below.
- To stop contact from a hosting agent, contact that agent directly. We are happy to help you reach them.
6. How long we keep information
- On the agent's device: sign-ins stay on the device until the agent deletes them in the App ("Delete all sign-ins") or deletes the App.
- On our servers: we keep sign-in records, including the consent wording and choices, for as long as needed to provide the App and maintain records of consent, and generally no longer than five years after the open house. We may keep information longer when the law requires it or to resolve disputes. When information is no longer needed, we delete it or make it anonymous.
- Summary emails and spreadsheets already delivered to an agent are in the agent's control, and we cannot delete them from the agent's email or CRM.
7. How we protect information
We use safeguards that include encrypted connections between the App and our servers, hashed access tokens, access limited to personnel who need the information to do their jobs, and on-device protections such as keeping the agent's PIN in the device's secure keychain. No method of transmission or storage is completely secure, but we work to protect your information and will notify you of a security incident when the law requires it.
8. Your choices and rights
You can contact us at any time to:
- ask what information we have about you;
- correct information that is wrong;
- delete your information from our servers;
- withdraw your consent to be contacted by Verified Home.
Depending on where you live, including California, Colorado, Connecticut, Virginia, and other states with privacy laws, you may have additional rights, such as the right to receive a copy of your information and the right to appeal our decision about your request. We will not treat you differently for exercising your rights. We do not sell or "share" personal information for cross-context behavioral advertising, so there is nothing to opt out of in that respect.
To protect your information, we may need to confirm your identity before completing a request, usually by matching the email address or phone number you used to sign in. An authorized agent may submit a request on your behalf with proof of authorization. We respond within the time the law requires (for example, 45 days in California).
Agents can remove sign-ins from their device at any time in Agent tools, and can ask us to delete their profile and their open house records from our servers using the contact details below.
9. Children
The App is intended for adults attending or hosting open houses. It is not directed to children under 13, and we do not knowingly collect information from children. If you believe a child has signed in, contact us and we will delete that information.
10. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the "last updated" date above. If we make a material change to how we use or share personal information, we will provide notice as required by law.
11. Contact us
For privacy questions or to make a request:
- Email: info@lendverified.com (subject: "Verified Open House privacy request")
- Phone: 516-888-7550
- Website: verifiedhomellc.com